Services

We ensure not to collect any direct or indirect fees other than the agreed commission for collecting debts.

Customers should notify us if there are lawsuits or claims which are raised by the debtor whether through a lawyer office or another collecting company.

We require the following information & documents that point the lawsuit form & direction: Name of the debtor, whether a legal or a natural identity, Debt amount, Debt date, Invoice & statement of account, details of any previous paid amount, Recent detailed address of the debtor, phone and fax numbers and the email of the debtor , Documents and correspondences between the customer and the debtor, Documents of goods buying & receipts of delivery, shipment documents, A copy of purchase contract or service contract, A copy of any previous court judgements issued for the creditor against the debtor . Information must be accurate & documents must be correct , legal and without any amendment or addition, and they should be under the responsibility of the customer.

Internal claims 10%

External claims 25%

As soon as the collection file is transferred to us, all the required communications shall be made with the debtor through our office not through the customer or his representative. The customer should notify us immediately in the following cases: A. if the debtor communicates with him by any form of communication

B. if the debtor pays the amount directly to the customer.

Our Commission should be paid in maximum seven days from the date of receiving the collected amount by the customer company directly, if that is made through payable checks, while an invoice of the due amount shall be paid by our company. In a case of the debtor direct payment to our company , we may deduct the agreed commission value and shall transfer the remaining amount to the customer account.

The customer shall not claim  us with compensation in a case that any document is lost by fire or any other force majeure which is out of our control.

In a case that we use all methods of claiming and collecting the money, but they all failed, and taking the legal actions becomes the only way for collecting money, we shall take the required actions in front of the concerned courts after having a written approval from the customer who shall pay the lawyer fees and the required legal fees.

Monthly reports shall be sent to the customer about the stages and the developments of money collection.

Our company undertakes with keeping the confidentiality of customers and debtors information and not to disclose it.

We undertake to work hard by fairness with all customers to protect their money and to collect it quickly. We also undertake to perform our duties with fairness and transparency according to laws, traditions and customs of any country where collection and claiming are made.

Our mission is completed by the full collection of debts of customers at others and collecting our agreed commission, while in a case that the customer intends to extend the collection agreement, he shall notify our company 60 days before the agreement completion date.